🔒 Privacy Policy

1️⃣ Who We Are

FarmXolt is a Nigerian farm-to-table marketplace operated by FarmXolt Technologies Ltd., connecting farmers directly with buyers across Nigeria.

2️⃣ Information We Collect

Information you provide directly

• Account information — Full name, email address, phone number, password
• Profile information — Profile photo, delivery address, state
• Farmer information — Farm name, farm address, farm size, main crops
• Identity verification — Government-issued ID type, ID number, photo of ID document (NIN, Driver's License, Passport, Voter's Card)
• Payment information — Bank account details for farmer withdrawals (bank name, account number, account name)
• Communications — Messages sent between buyers and farmers, support tickets

Information collected automatically

• Location data — GPS coordinates during active delivery (farmers only, when dispatch is active)
• Device information — Device type, operating system, app version
• Usage data — Features used, screens visited, actions taken in the app
• Push notification tokens — To send you order updates and messages

Information from third parties

• Google Sign-In — Name and email if you choose to sign in with Google
• Apple Sign-In — Name and email if you choose to sign in with Apple
• Paystack — Payment transaction status and reference numbers

3️⃣ How We Use Your Information

4️⃣ How We Share Your Information

We share your information only in these specific situations:

• Between buyers and farmers — Your name and delivery address are shared with the farmer when you place an order. The farmer's name and farm location are shown to buyers.
• Paystack — Payment processor that handles all transactions securely. Subject to Paystack's own privacy policy.
• Firebase (Google) — Our backend infrastructure for authentication, database and file storage. Subject to Google's privacy policy.
• Legal requirements — We may disclose information if required by Nigerian law or court order.

5️⃣ Data Storage & Security

• All data is stored on Google Firebase servers with enterprise-grade security
• Data is encrypted in transit using HTTPS/TLS
• Passwords are never stored — Firebase Authentication handles this securely
• Profile photos are stored in Firebase Storage with access controls
• We retain your data for as long as your account is active
• When you delete your account, your personal data is permanently deleted within 30 days

6️⃣ Your Rights

You have the following rights regarding your personal data:

• Access — Request a copy of the data we hold about you
• Correction — Update your profile information in the app at any time
• Deletion — Delete your account and all associated data from within the app (Profile → Delete Account)
• Portability — Request an export of your data by emailing privacy@farmxolt.com
• Opt out of notifications — Manage notification preferences in app Settings

7️⃣ Children's Privacy

FarmXolt is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@farmxolt.com and we will delete it immediately.

8️⃣ Payment Information

FarmXolt uses Paystack as our payment processor. All card transactions are processed directly by Paystack — FarmXolt never stores your card details.

• Card numbers are never stored on FarmXolt servers
• Payment is held in escrow until delivery is confirmed
• Farmer bank account details are stored securely for withdrawal processing
• All transactions are processed in Nigerian Naira (₦)

For payment-related privacy, please also review Paystack's Privacy Policy.

9️⃣ Location Data

FarmXolt collects location data in the following specific situations:

• Farmers during dispatch — GPS location is collected every 5 seconds while a farmer has an active delivery in progress. This is shared with the buyer so they can track their order in real time. Location tracking stops immediately when the farmer marks the order as delivered.
• We do NOT collect location in the background
• We do NOT collect location when you are not using the app
• Location is never sold or shared with advertisers

🔟 Photos & Camera

FarmXolt requests camera and photo library access for:

• Profile photos — Taking or uploading a profile picture
• Produce listings — Farmers taking or uploading photos of their produce
• Identity verification — Uploading a photo of your government-issued ID
• Chat images — Sharing images in buyer-farmer conversations

Photos are stored securely in Firebase Storage. Produce listing photos are visible to all users. Profile photos are visible to users you interact with. ID verification photos are only visible to FarmXolt admins for verification review.

1️⃣1️⃣ Push Notifications

With your permission, FarmXolt sends push notifications for:

• New order received (farmers)
• Order status updates (buyers)
• New messages from buyers or farmers
• Payment released to wallet
• Verification status updates
• Support ticket replies

You can disable push notifications at any time in your device Settings or in the FarmXolt app under Profile → Settings → Notifications.

1️⃣2️⃣ Third Party Services

FarmXolt uses the following third-party services. Each has their own privacy policy:

1️⃣3️⃣ Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page
• Send a push notification to all users
• Show an in-app notice when you next open FarmXolt

Continued use of FarmXolt after changes are made constitutes acceptance of the updated Privacy Policy.